Shipping Information

Mooniah Shipping Information

At Mooniah, we're delighted to offer FREE shipping on all orders, making your shopping experience even more enjoyable!

Order Processing Times:

We typically process and dispatch orders within 1-3 business days. Once dispatched, your order is in the capable hands of our shipping carrier, en route to you. Please note, during peak times and holidays, processing may take up to 7 business days.

Estimated Shipping Times:

The delivery time for your package depends on your location. Below are the estimated shipping times for various countries:

🌍 United States: 4-10 Business days

Please be aware that during peak periods and holidays, shipping carriers may face delays. For international shipments, customs delays could extend the delivery timeframe.

Order Changes and Accurate Shipping Details:

It's crucial to provide complete and accurate shipping details at checkout. Inaccurate information may lead to delays or cancellation. If we detect any issues with your address, our support team will reach out within 3 business days of your order. If we don't hear back within this timeframe, we may need to cancel your order.

If you spot an error in your shipping details, please email us at support@mooniah.com within 24 hours of placing your order. We'll try our best to accommodate changes, but can't guarantee adjustments beyond this period.

Delayed Delivery

While we strive for timely delivery, sometimes delays happen due to factors beyond our control, like courier issues or severe weather. If there are any delays in processing or shipping your order, we'll inform you as soon as possible.

Mooniah is not liable for delivery delays caused by external factors. However, we're committed to keeping you informed and assisting in any way we can.

Lost or Stolen Packages

In the unfortunate event of a lost or stolen package, please contact us at support@mooniah.com. We recommend filing a claim with the courier company, and we'll assist from our end too.

Please note, Mooniah is not responsible for lost or stolen packages once handed to the courier, and such incidents fall outside our refund policy. In certain situations, we may offer a replacement.

Shipping Policy Changes

Mooniah reserves the right to modify this Shipping Policy. We encourage customers to review it periodically for any updates. By continuing to use Mooniah products, you accept this Shipping Policy and any changes made to it.

For any questions or concerns, please don't hesitate to contact us.