Returns & Refund Policy

Mooniah Refund Policy

At Mooniah, we are dedicated to offering products that make a significant difference in your life. We stand by the quality of our products and suggest using them for at least 14 days to fully appreciate their benefits. If, after this period, you find that you're not completely satisfied with your purchase, you're covered by our 30-day money-back guarantee. For any concerns or return requests, please reach out to us at support@mooniah.com.

Cancellation Policy

We understand that plans can change. If you need to modify or cancel your order, please do so within 24 hours of placing it. Beyond this period, we might not be able to accommodate your request as your order will have already progressed to the processing stage. For cancellations made within the 24-hour window, we will process your refund within 7 business days.

30-Day Money Back Guarantee

We believe in the effectiveness of our products and encourage you to give them a try for a minimum of 14 days. If you're still not satisfied and wish to return the items, you can do so anytime within the 30-day period. Please note, however, that shipping fees are non-refundable.

To initiate a return, contact our support team either through our Contact Us page or by emailing us directly at support@mooniah.com. Please include your Order Number or the Name and E-Mail Address used for the order to help us process your return more efficiently.

Damaged Items

We take utmost care in packaging our products. If an item arrives damaged (defective or broken), please inform us within 72 hours of delivery. Email us at support@mooniah.com with a clear photo of the damage. We'll assess the situation and, if applicable, arrange for a replacement at no extra cost. Please note, we do not offer refunds or replacements for items damaged through normal use, wear and tear, or misuse.

Shipping and Delivery

While we aim for prompt delivery, Mooniah cannot be held responsible for delays outside our control, including those caused by couriers, customs, or other shipping-related issues. If you encounter delivery problems, please contact the courier directly. We are not liable for lost, stolen, or delayed packages.

Incorrect Shipping Address

It's important to double-check your shipping address at checkout. If the address is incorrect and we're not notified within 24 hours of order placement, we cannot offer a resend or refund.

Policy Updates

Mooniah reserves the right to update this Return & Refund Policy at any time. We encourage customers to review the latest policy before making a purchase. By buying and using Mooniah products, you agree to accept the terms of this policy.